Stethoscope

Complaints

We try our best to provide an excellent service and welcome your suggestions and comments.

Should our service fall short of your expectations, and you wish to speak to someone about our service or to make a complaint, please speak to Louise Connolly on 0161 3302440.

You may be offered an appointment to discuss your problem in more detail. All complaints are documented and you will be advised in writing of the outcome of the complaint. Further information is available in our practice complaints leaflet, which is available on request.

We aim to acknowledge your complaint within 2 working days and address your complaint within 2 weeks. If you are not happy with our complaints procedure please contact NHS England on england.contactus@nhs.net

Violent or Abusive Patients

The Practice operates a Zero Tolerance Policy. Patients who behave in a violent or abusive manner will be removed from the list with immediate effect.